It is without hesitation or reservation that I recommend to you Mr Neil Cox and his company Bridgend Construction.
Over the last ten years Neil has undertaken three building projects in our home, namely the fitting of wardrobes in two of our bedrooms and recently completed conservation of the loft of our bungalow into two bedrooms.
All of these works were undertaken with efficiency and were completed within the projected time-scales and costings. The standard of workmanship was excellent and materials used were of the highest available quality. At all times, the area was kept in a clean and tidy state. Neil's organisational ability was evident by the unfailing appearance of materials and sub-contractors exactly on cue and this was constant throughout the works.
I found that the quality of Neil's approach set him above the vast majority of builders. He is courteous and eager to please his clients and set a standard of cooperation that would be used as a benchmark by all in the construction industry. Important practical issues such as ideas accidentally omitted from the original specification all that arise during the works he undertook were addressed without hesitation or complaint, and he was always glad to discuss the progress of work and solutions to any problems.
As I said to Neil during our final meeting upon the completion of the loft conversion, my only complaint is that I have nothing to complain about.
We heard about Bridgend Construction by a personal recommendation and contacted the company about the extension we wanted for our kitchen and utility room. Neil Cox took the time to discuss what we had in mind and suggested some refinements which we hadn't considered. He introduced us to a very competent architect who also took the trouble to ascertain exactly what we wanted. He also made suggestions to improve the design. Both took us through the planning and building regulations process to ensure that the extension was planned and built properly.
Neil told us at the start that "he would be with us every step of the way" as the work progressed. He was true to his word and remained on site until all the work was completed to what we regarded as a very high standard. He did not disappear during the job to work on other projects - as has been the case with some other builders we've seen on TV.
Neil had a good relationship with the building inspectors who came to monitor progress at key points in the build. They appeared to respect him and the work he had done in the area over the years that he's been in business.
He also had a good working relationship with contractors who worked on the project and the trade suppliers who provided the materials. The contractors arrived when Neil said they would and he ensured that they had carried out their work correctly.
Neil did not enjoy the best of weather during the work, but his positive attitude and professional manner resulted in a very welcome addition to our home.
I have found Neil to be honest, reliable, conscientious, trustworthy and I couldn't be more pleased with the very high quality of his workmanship.
He conducts himself in a very professional manner at all times, has listened to me, given me unpromted updates on a frequent basis, supplied timely and useful information regarding selection decisions and has delivered each stage of the new build project on budget and on time.
The process of choosing a builder is not an easy one but Neil has affirmed my decision to choose him in every way and I would have no hesitation in recomending him to anyone else.